Privacy Policy

Spotzero (“Company”, “We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website or otherwise interact with us (collectively, the “Services”).

For the purposes of the provisions under this Privacy Policy, the term ‘User’ shall mean and include the persons who use the Website and/or register themselves through the Website after providing the information as requested by the Company.

By visiting the website www.spotzero.in/ or providing information on platform owned by the Company the User expressly agrees to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to Data Protection and Privacy.

We are committed to protecting your privacy and hence our Personal Information handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

By providing your Personal Information to us, you hereby

give your consent to the collection, storage, use, disclosure, processing and transfer of such information (whether in India or outside);
represent that you have right or taken necessary consents from such persons on behalf of whom you have shared the information with us for the purposes as disclosed in this Policy; and
providing the information out of your free will and without under any influence and coercion.

You may choose not to provide the personal information requested by us if you do not agree with this Privacy Policy. We collect personal information only when it is voluntarily provided by users or other individuals. However, if you choose not to provide certain personal information, you may be unable to access or participate in certain features, services, or activities offered through the Website.

By accessing, registering on, or otherwise using the Website or its features, including purchasing products or availing services, you confirm that you are a User and that you have the legal capacity and authority to enter into these Terms of Use. You further acknowledge that you have read, understood, and agree to be bound by the Terms of Use, including this Privacy Policy.

Information We Collect

Contact Information

We may collect personal details such as your name, email address, mobile number, telephone number, street address, city, state, postal code (PIN code), country, and Internet Protocol (IP) address.

Information You Voluntarily Provide

We may collect information that you voluntarily submit in public areas of the Website, such as product reviews, comments, or feedback, or on third-party social media platforms associated with or linked to our Website.

Demographic Information

We may collect demographic information provided by you, such as age group, preferences, or other non-sensitive details, including information submitted through surveys or promotional activities.

Technical and Usage Information

When you access or use the Website, we may automatically collect certain technical and usage information, including your IP address, browser type, referring website, pages viewed, time spent on the Website, links clicked, and the website you visit after leaving our Website. We may also collect information about the type of device used to access the Website and the operating system version running on your device.

How We Use Your Information

We use the information you provide to:

Process and fulfil your orders, service requests, returns, and refunds.
Respond to your inquiries and provide customer support efficiently.
Track the delivery of products and services.
Improve our Website, products, services, and overall user experience.
Send you updates and information related to your orders or services.
Send marketing communications if you opt in, including company news, offers, or updates based on your interests or past orders. You can unsubscribe at any time using the link in our emails or by contacting us. However, opting out of marketing communications will not affect transactional messages, such as order confirmations, delivery updates, or customer service communications.
Enable the proper functioning of the Website and the services offered, including through authorized service providers bound by privacy obligations.
Transfer information in the event of a merger, acquisition, or change of control.
Comply with legal obligations, respond to law enforcement requests, or protect our legal rights.
Investigate or prevent fraud, illegal activities, or violations of our Terms of Use.
Conduct online surveys, contests, and other activities to improve our services, including sharing relevant information with our subsidiaries or business partners for general business purposes.

We do not share your personal information with third parties for marketing purposes without your consent, except as required by law or to provide the services you have requested.

Security of Information

The Company has implemented appropriate technical and managerial measures to protect and secure Personal Information. Personal Information is processed only in a manner that is consistent with, and relevant to, the purpose for which it was collected or authorized by the user. The Website provides users with access to their Personal Information and enables them to review, correct, update, or delete any inaccurate data.

The Company adopts commercially reasonable safeguards to maintain the integrity and security of Personal Information and to protect it against loss, theft, unauthorized access, disclosure, alteration, reproduction, or misuse.

Information collected from users may be transferred to, stored, and processed at locations within India or in other countries. By submitting information through the Website, users consent to such transfer, storage, and processing. The Company will take all reasonably necessary steps to ensure that Personal Information is handled securely and in accordance with this Privacy Policy.

Users acknowledge that data transmission over the internet involves inherent security risks. Accordingly, use of the Website is at the user’s own risk. The Company shall not be held liable for any unauthorized disclosure of information resulting from transmission errors, third-party access, or events beyond the Company’s reasonable control, and users agree not to hold the Company responsible for such breaches.

In the event that the Company becomes aware of a security breach affecting Personal Information, it will promptly notify affected users and take appropriate measures, to the extent reasonably possible, to address and mitigate the breach.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and in accordance with applicable laws. If you wish to close your account or request that we stop using your personal data for providing our Services, you may contact us at support@hamiltnindia.in.

Please note that even after account closure or service termination, we may retain certain personal data as required to comply with legal and regulatory obligations, resolve disputes, complete ongoing transactions, process cancellations or refunds, prevent fraud or misuse, enforce our agreements, and for other legitimate business purposes permitted by law.

Right to Withdraw Consent

Your consent for the collection, use, and disclosure of your personal data will remain valid unless and until it is withdrawn by you. You may withdraw your consent at any time by contacting us or by using the options available on the Website. Upon withdrawal of consent, we will stop processing the relevant personal data unless such processing is required or permitted under applicable law. We will respond to your request within a reasonable timeframe. Please note that withdrawal of consent may affect your ability to access certain features or services.

Right to Correction and Updating of Personal Data

You are responsible for ensuring that the personal data you provide to us is accurate and up to date. We rely on users to provide complete and correct information and to notify us of any changes. If you wish to request correction or updating of any personal data that we hold about you, you may submit your request in writing or contact us at [support@hamiltonindia.in]. We will take reasonable steps to address such requests in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyse usage patterns, and personalize content. You may manage or disable cookies through your browser settings. However, some features of the Website may not function properly.

Children’s Privacy

We do not knowingly process the personal data of a child, defined as an individual below the age of 18 years, without obtaining verifiable consent from the child’s parent or lawful guardian. Our Website and Services are not directed at children. If you are below 18 years of age, you may access or use the Website only with the involvement and consent of your parent or lawful guardian, as required under applicable law.

If we become aware that personal data of a child has been collected or processed without verifiable parental or guardian consent, we will take reasonable steps to delete such personal data promptly. Parents or lawful guardians who believe that we may have collected personal data of a child without appropriate consent may contact us using the details provided on the Website.

Changes to This Privacy Policy

This Policy may be amended, reviewed, or updated from time to time without prior notice. We recommend that you periodically review the Policy available on the Website to stay informed of any changes. Your continued use of the Website or engagement with us following such updates will constitute your acceptance of the revised Policy.